InstaMed Frequently Asked Questions

Not only will you be able to manage your payments easier, but you can: 

  • View payment history and eStatements 24/7
  • Securely save payment information in a digital wallet
  • Make payments from their mobile device
  1. Click Sign Up”
  2. Complete the required fields
  3. Save your information for future payments
  4. You are now ready to pay all your Community Psychiatry bills online

Note: you may have already registered for an InstaMed account with another provider. If this is the case, you will need to select Log In versus Sign Up.”

Go to the “Make a Payment” box and simply start by providing your:

  • Email
  • 16-Digit Account Number (located at the top of your statement)
  • Patient Last Name
  • Patient ZIP code

Click Pay Here and simply start by providing:

  • Email
  • 16-Digit Account Number (located at the top of your statement)
  • Patient First Name
  • Patient Last Name
  • Patient ZIP code


The InstaMed payment portal provides 4 different ways of logging-on:

  1. Log In: Once you create an account with InstaMed, you can use this as your default sign-in to access your dashboard.
  2. Sign Up: Register for an InstaMed account through this link.
  3. Make a Payment: Make a payment quickly through this screen after receiving a statement.
  4. Pay Any Healthcare Bill: InstaMed is a payment platform that other healthcare providers, besides Community Psychiatry, use for payment systems. Through this link, you can pay other bills with other providers who are partnered with InstaMed.


Your 16-digit Account Number can be found at the top of your statement or by contacting our billing department at (866) 681-4869, Mon-Fri, 8am-4pm PST.

The four major debit/credit cards are accepted: Visa, Mastercard, American Express, and Discover. In addition, e-checking is now available via savings or checking accounts.

As we work to add an online payment plan feature, you can opt-into our “AutoPay” option, authorizing us to automatically charge your debit/credit card or bank account on file.

If you would like to set-up this feature, please contact your provider’s front office here.

For your convenience, e-statements will be available within your next billing cycle, once you create an InstaMed account. Simply “Sign Up” and view your InstaMed dashboard. You can also opt-out of receiving paper statements in the “Preference” settings.


Yes, InstaMed is one of healthcare’s most trusted payments network. Learn more about InstaMed’s security and compliance with your payments.

For more information, contact our patient account representatives at (866) 681-4869, Monday-Friday, 8am – 4pm PST.