What a week… image

Distribution: All Hands


It is hard to imagine that just 10 days ago, our world was a completely different place.  I have been on calls and in meetings, seen remarkable email traffic and spoken with many of our team again and again where I have been amazed at what you have been able to do – all with one overarching goal and approach:  taking care of patients come first, even before ourselves.

In just a week, you have moved more than 90% of our visits to telemedicine.  Our offices are still operating, even when people are away.  Our payers are responding to our requests and we have gotten them to flex some of their most restrictive policies.  This is nothing short of astonishing.  And it took everyone – providers navigating new ways of working, charting, managing patients; front and back office teams working together and simply doing what needed to be done, often without needing to be asked; managers scrambling to make fast decisions, navigate absences and trying hard to keep the information flow going.

And we are all feeling the effects of the crisis in our own homes – uncertainty about the virus, taking care of kids, worrying about our loved ones.

I wish I were coming with a soothing message of the end is in sight, but we are a ways from that.  But I do want to express my gratitude for all you are doing – for your commitment to quality care, for being willing to be there for our patients, and for your selflessness, your compassion and your support of one another.  It has been good to see this team in action and it gives me great confidence we can weather whatever comes next.

To each and every one of you, thank you.


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