We are here for you.

Our top priority at Community Psychiatry is – and always has been – the care and safety of our patients. We are committed to doing everything we can to assist our patients during this stressful time. We are working to ensure that our providers continue to be available for patients through telemedicine appointments. 

Patients with preexisting mental health conditions should continue with their treatment plans and watch for any new symptoms. Please call us at 855-427-2778 to make an appointment.

TMS In-Office Appointments Still Available

As uncertainty, depression, and anxiety continue to grow during the Covid-19 pandemic, Community Psychiatry is committed to continuing TMS treatment during this crisis.  When coming to our office for TMS treatment, your safety is what’s most important to us.

Safety Protocols

Patient Requirements

Community Psychiatry Commitments

Social distancing and capacity protocols in effect at our offices

IMPORTANT INSURANCE INFORMATION

Patient Responsibilities May Be Waived

During the COVID crisis, your insurance plan may waive your patient co-pay for behavioral health telemedicine appointments.

The following insurance plans have confirmed that co-pays will be waived: Aetna, Anthem Commercial, Anthem MediCal, Beacon/Value Options, Beacon MediCal, Humana, MHN, Alignment, and Kaiser. We are closely monitoring and communicating with our insurance partners. Please call your local office for information about your insurance.

Covered California

If you have lost your insurance, Covered California can be a good resource. When selecting a plan, you may want to consider whether your current providers are contracted with the payor. Community Psychiatry is contracted with several of the payors that are a part of Covered California: Anthem Commercial, BlueShield of CA HMO (managed through Magellan), Western Health Advantage (managed through Magellan) and HealthNet.

Visit Covered California to see your coverage options.

Medi-Cal

You may qualify for Medi-Cal depending on your income. When selecting a plan through Medi-Cal you may want to consider whether your current providers are contracted with the payor. Community Psychiatry is contracted with several of the payors that are a part of Medi-Cal: Anthem, Beacon Health Strategies (Central CA Alliance Health (CCAH), Health Plan of San Francisco (HPSF), Health Plan of San Juaquin (HPSJ), Alameda Alliance), HealthNet and California Health and Wellness (managed through Magellan).

For more information, visit the Medi-Cal website.

Appointment cancellations

During this time, caring for your mental health is critically important. We encourage you to continue your treatment during the COVID crisis. Please call your local office if you are concerned about your appointment. However, late appointment cancellations related to COVID-19 will not be assessed cancellation fees.

Telemedicine Information

All psychiatry and therapy appointments will be moved to telemedicine. All insurance providers will cover telemedicine appointments for new and existing patients. If you currently have an appointment scheduled, please call your local office to switch to telemedicine. We will also be reaching out to you in advance of your appointment.

Telemedicine is a mental health service that is private, convenient, effective, and meets the standard of care for traditional outpatient appointments without the hassle of driving, parking, and waiting rooms. 

IMPORTANT: Concerns about Zoom

Zoom is our primary video-conferencing tool and has proven to be reliable for providing telemedicine services. Recently, reports have surfaced of Zoom rooms being hijacked or ‘Zoom-bombed’ by intruders with disruptive, sometimes offensive behavior. These incidents have not occurred during any telemedicine session at Community Psychiatry; however, we are monitoring the situation closely and increasing safeguards to ensure the security of your telemedicine experience.

Our Response

We are immediately taking the following steps consistent with the recommendations of the Cybersecurity and Infrastructure Security Agency at the U.S. Department of Homeland Security and the Federal Bureau of Investigation.

Zoom’s Response

Zoom has taken several immediate measures to protect its’ users. They have implemented new privacy practices, enhanced encryption, locked down certain features, and committed to a 90-day feature freeze. During the feature freeze, they will undergo a 3rd party security audit. In the event that further vulnerabilities are found, mitigations will be determined and subsequently shared with the public.

We are confident that the actions Zoom is taking will continue to ensure a secure video conferencing environment for the safe and confidential delivery of telemedicine services. We will continue to monitor this situation.

How telemedicine works.

Once you make your appointment, follow these steps to connect with your provider via telemedicine. You can use your phone, tablet, or computer to see your provider from anywhere in California. 

On your mobile device:

On your desktop or laptop: 

For more information on how to connect via telemedicine, you can watch these videos for detailed instruction. 

Join a MeetingJoining & Configuring Audio and Video