3/25/20 – Important insurance update – Patient responsibility waived

During the COVID crisis, your insurance plan may waive your patient co-pay for behavioral health telemedicine appointments.

The following insurance plans have confirmed that co-pays will be waived: Aetna, Anthem Commercial, Anthem MediCal, Beacon/Value Options and Beacon MediCal.

We are closely monitoring and communicating with the our insurance partners. Please call your local office for information about your insurance.

We are here for you.

Our top priority at Community Psychiatry is – and always has been – the care and safety of our patients. We are committed to doing everything we can to assist our patients during this stressful time. We are working to ensure that our providers continue to be available for patients through telemedicine appointments or through office visits that adhere to the current safety protocols. 

Patients with preexisting mental health conditions should continue with their treatment plans and watch for any new symptoms. Please call us at 855-427-2778 to make an appointment.

Telemedicine Appointments

All psychiatry and therapy appointments will be moved to telemedicine. All insurance providers will cover telemedicine appointments for new and existing patients. If you currently have an appointment scheduled, please call your local office to switch to telemedicine. We will also be reaching out to you in advance of your appointment.

Appointment cancellations

During this time, caring for your mental health is critically important. We encourage you to continue your treatment during the COVID crisis. Please call your local office if you are concerned about your appointment. However, late appointment cancellations related to COVID-19 will not be assessed cancellation fees.

What is Telemedicine?

Telemedicine is a mental health service that is private, convenient, effective, and meets the standard of care for traditional outpatient appointments without the hassle of driving, parking, and waiting rooms. In many cases, telemedicine can be as effective as when delivered during traditional outpatient appointments.

How it works.

Once you make your appointment, follow these steps to connect with your provider via telemedicine. You can use your phone, tablet, or computer to see your provider from anywhere in California. 

On your mobile device:

On your desktop or laptop: 

For more information on how to connect via telemedicine, you can watch these videos for detailed instruction. 

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